JERA TAXIBY CODEJERA COMPANYPrivacy policy

CUSTOMER & DRIVER APPS

Delete your account

Permanently delete your Jera Taxi account and associated personal data. Verify your account below, review what will be removed, and confirm the deletion. No app installation is needed.

Service provider
Codejera Company
Contact
ali.mohammed8309@gmail.com
Last updated

VERIFY YOUR ACCOUNT · CONFIRM BEFORE DELETION

1. Delete your account

Enter the credentials for your customer or driver account. A confirmation dialog will ask you to type DELETE before anything is sent.

Use the credentials for the customer or driver account you want to delete. Nothing is deleted until you confirm in the next dialog.

Permanently delete this account?

This will delete the Jera Taxi account for and remove its personal profile data. This cannot be undone. De-identified ride, financial and safety records and existing backup copies are handled as described on this page.

Finish or cancel any active ride and settle outstanding wallet balances or payments first.

No password, social-only account, or trouble accessing your account? Request help by email at ali.mohammed8309@gmail.com. Include your account type and account phone number or email. Never send passwords, one-time codes, or payment-card details.

2. What happens when you confirm

The service verifies your password and checks for active rides, unsettled wallet balances, and pending payments. You must finish or cancel rides and resolve outstanding balances first. Contact support if you need help with these checks.

Once successful, the account is deleted and its sessions are revoked. Profile information, saved places, linked sign-in records, notification registrations, your authored chat messages and ratings, and driver/vehicle profile records are removed. Uploaded-file cleanup continues in the background and can take several minutes.

3. Data removed

Account deletion removes your personal profile and linked account data, including:

  • Account and profile information, such as your name, phone number, email, username, and profile photo.
  • Saved places, notification registrations, and linked sign-in information.
  • For drivers, driver and vehicle information, photos, and verification information you submitted.
  • Your authored chat messages and ratings, recorded route paths, and your personal pickup/destination addresses and coordinates when you booked a ride. Historical records are de-identified as described below.

To request removal of a particular category without deleting your whole account, contact support by email. Removing information needed for a feature may make that feature unavailable.

4. Records and retention

Historical ride, payment, wallet and safety records can be retained without your deleted account’s identity for accounting, reconciliation, safety, fraud prevention and disputes. Ride history may remain visible to the other participants with the deleted account de-identified. This does not preserve an account you can use to sign in.

Uploaded-file cleanup is retried for several minutes, including uploads started before deletion. Existing backups can retain older copies until those backups are deleted or replaced. There is no automatic expiry period for retained historical accounting and safety records; contact support with questions about a particular record.

For app versions that use Firebase Crashlytics, Google describes a separate 90-day retention period for crash traces and associated identifiers before beginning removal. Details are in the privacy policy’s crash-reporting section.

5. Deactivation is different from deletion

Account deactivation disables access and revokes active sessions. It does not automatically erase stored personal information. Use the verified deletion form on this page for account and personal-data deletion, or contact support if you cannot verify your account.

Uninstalling the app or clearing its local storage does not delete your account or records held by the service. The verified deletion form performs account removal; a separate deactivation action only disables access.

For all privacy questions, contact ali.mohammed8309@gmail.com. Read our Privacy Policy for more information about how both Jera Taxi apps handle data.